Big Jump in Public Complaints to TSA Over Processing Times
TSA has seen a substantial increase in complaints since September 2017. The data proves it.
DetailsThe Cost of Waiting – Economic Consequences from Wait Times at US Border
Wait times at U.S. borders are a disincentive for entering the country, which has far-reaching economic impacts.
DetailsBill Bryan Tapped to Lead DHS S&T – It Is About Time
The White House announced its intention to nominate Bill Bryan for Under Secretary of Science and Technology at DHS.
DetailsTrends in Latest TSA Customer Service Data Show Successes, Challenges
TSA collects a variety of customer service data, which reveal important trends in complaints and compliments that impact aviation and homeland security.
DetailsTSA Complaint Data Reveals Airport Screening Trends
TSA is required to make its customer service information available to the public, and the data shows areas for improvement and emerging trends in aviation passenger and cargo screening.
DetailsTSA is Changing the Math on PreCheck…for the Worse
TSA is no longer measuring PreCheck adoption as a percentage of all travelers but rather as a percentage of a subset called "frequent travelers." This is a worrisome shift.
DetailsWho Should Be the Next Deputies at DHS and TSA?
With the departures of DHS Deputy Secretary Elaine Duke and TSA Deputy Administrator Huban Gowadia, nominees are needed quickly who can bring the right skillsets and capture bipartisan congressional support for confirmation. This is no small order.
DetailsVirtual Kidnappings on the Rise – Law Enforcement Needs to Do More
Transnational organized criminal groups are using virtual kidnapping to extort money from Americans, and the U.S. law enforcement response seems to fall short.
DetailsIn Second Year of Trump Administration, the Perplexing State of Homeland Security
There is a long list of things in the homeland security arena that remain undone as the Trump Administration begins its second full year.
DetailsAfter Hurricanes, Building Business Resilience Through Preparedness
Recovery efforts continue after hurricanes battered parts of the United States, and some businesses are struggling to return to normal operations. The value of preparedness affects day-to-day business operations, and we need to advocate the notion of being prepared.
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