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CBP Customer Service at Cape Canaveral Sea Port of Entry

I recently obtained nationwide CBP customer service data to examine the challenges CBP faces across U.S. ports of entry. Here's what I found out about Cape Canaveral.

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The Politics of Obama’s Visit to Flood-Ravaged Louisiana

President Obama is visiting flood-ravaged Louisiana amid criticism. Does he deserve it? Let’s give this a bit of perspective.

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From One Big Playing Field to Another – Thank you Chief Lanier

With the announcement of Washington, DC Police Chief Cathy Lanier's retirement, the National Capital Region is losing more than an exceptional public safety leader. It is losing one of its biggest, most notable and certainly most resilient game changers.

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Donald Trump’s Mouth – Making the Secret Service Job Harder

Donald Trump’s remarks insinuating the assassination of his electoral opponent are way over the line, and they put the people charged with protecting him in danger.

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Cybersecurity and 2016 Election Infrastructure

With less than 100 days before Americans vote for their next president, Homeland Security Secretary Jeh Johnson has added one more task to the DHS mandate: securing the elections.

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The Cost of Being a Big-Time Host – Is It Worth It?

With the 2016 Olympics about to start, there are mounting concerns about Rio’s readiness and the costs to the host country. Facing significant security threats, public leaders are wondering, is it even worth hosting a large event?

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LA Times Snarky Op-Ed on TSA Screening Gets a Snarky Response

A sarcastic op-ed in the LA Times by Jim Tierney critiqued TSA airport screening but failed to offer new solutions--or even an understanding of the issues.

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The Water Security Cycle

Our economy, ecosystems, and physical lives are dependent on water, but this critical resource is under greater threat than ever before, a warning given by a growing number of military, intelligence and national security leaders.

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Public Participation in Identity Verification Biometrics Study

Recently, I had the opportunity to participate in an experiment to test biometric technologies in an airport setting for the DHS AEER program . Here's how it went.

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Does Privatizing Airport Security Make Sense from a Customer Service Perspective?

TSA says there is no statistical difference in customer service between federal airport screeners and private contractors. Confirming or rejecting this statement takes data. So all we need to do is compare TSA data with contractor data, right? It's...

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