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Author Archive: Chris Schmidt

Risk-Based Solutions for Reducing Airport Wait Times

People are flying in record numbers across the country, which is good news for the airline and tourism industry but not for travelers enduring long wait times at airport screening checkpoints. Something needs to change, and it starts with...

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How TSA Changed its Public Reputation, Enhanced Security and Improved Employee Morale

In 2010, the Transportation Security Administration's public image was getting worse by the day. There were stories about long lines and less-than-professional interaction between agent and airline passenger. It was then that Administrator John Pistole came to TSA with...

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